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For non-account related issues with the Office 365 software products (e.g., Excel, Word, SharePoint, Teams, Sway, etc.), students should contact Microsoft Office 365 University support at (866) 425-3959 SF State provides support for Student email and other account related issues.Student employees granted an email address must use the employee work at home program to obtain software.If you are not directed to SF State's login screen, please contact the ITS Service Desk for assistance: Notes: It should then redirect you to the SF State Global Login screen, where you can sign in with your SF State ID and password. Please enter your SF State email address in the box provided. Once the software is installed, you should be prompted to sign in using your Microsoft credentials.Follow the instructions to install the software.At the homepage, select Install Office (top right).Click Office 365 at the top left of the window.Mac users: Make sure your computer is fully patched and all Apple updates are installed before beginning the installation process.Your department may have additional support resources.Students enrolled full-time or part-time in a degree granting program at San Francisco State University (i.e., matriculating students) are eligible for a free copy of Microsoft Office 365 Education for Students.

SALT Center: Contact your Student Support Specialist if you encounter issues with learning online. Contact your Access Consultant if you need extra assistance learning online. Think Tank: Academic support services online.ĭisability Resource Center: DRC’s IT Accessibility list has useful suggestions. S.O.S.: For questions or issues when you are unsure about where to go for answers.